dhi88's Privacy Policy

1 Introduction & Scope

dhi88 is committed to protecting the privacy of users on our platform. This Privacy Policy ("Policy") applies to the dhi88 website, mobile application, and all services we provide.

By registering or starting to use our platform, you are considered to have fully read and accepted the terms of this Policy. It is important for you to understand this Policy and be aware of your rights.

This Policy is written in Bengali and has been prepared for users in Bangladesh. If you need clarification on any point, please contact our support team.

2 What Information We Collect

To ensure a smooth experience on the dhi88 platform and to provide secure services, we collect the following types of information:

a. Personal Identification Information

• Full name and date of birth (for age verification — the service is only available to those aged 21 and above)
• Email address and mobile number
• Address and nationality
• Government-issued ID details (national ID card or passport — when required)

b. Financial Information

• Transaction details for deposits and withdrawals
• Payment method details (bKash, Nagad, Rocket, Upay or bank account information)
• Transaction history and amounts

c. Usage & Technical Information

• IP address, browser type and version
• Device type and operating system
• Time spent on the platform and pages visited
• Information obtained from cookies and similar tracking technologies
• Login history and account activity

3 Purpose of Data Collection

dhi88 uses your information only for specific, legitimate, and transparent purposes. We collect and process your information for the following reasons:

• Account management & verification: Confirming your identity and verifying your age, so that only eligible individuals can use the platform.
• Transaction processing: Completing deposits and withdrawals smoothly and ensuring financial security.
• Providing support: Information is needed to resolve your issues promptly and provide effective assistance.
• Security & fraud prevention: Monitoring to prevent unauthorized access, fraudulent activity, and money laundering.
• Service improvement: Statistical analysis to further improve the user experience.
• Communication: Sending notifications about important updates, security alerts, and service changes.
• Legal compliance: Retaining necessary information to comply with applicable laws and regulations.

We never sell your information to third parties and do not use it beyond the purposes stated here.

4 Data Sharing & Third Parties

dhi88 does not sell, lease, or commercially transfer your personal information to any third party. However, information may be shared to a limited extent in the following situations:

a. Service Provider Partners

Minimum necessary information may be shared with trusted partners for payment processing, technology services, and customer support. These partners are obligated to comply with our privacy standards.

b. Legal Obligations

Information may be disclosed in response to a court order or a lawful request from a government or regulatory authority. It is our responsibility to comply with applicable law in such cases.

c. Fraud Prevention & Security

Limited information may be used where necessary to detect and prevent fraudulent activity and to protect the security of the platform.

Outside of the above cases, we do not share your information with any third party.

5 Cookies & Tracking Technologies

The dhi88 platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

Cookies we use:

• Essential cookies: Essential for the basic functionality of the platform — such as maintaining your login session.
• Functional cookies: Remember your preferences, such as language selection.
• Analytical cookies: Monitor platform usage to help improve the service.

You can disable cookies from your browser settings, but this may limit some functionality of the platform.

6 Data Retention Period

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

Even after an account is closed, certain information may be retained for a set period due to legal, financial, or regulatory obligations. Once that period has passed, the information is securely deleted or anonymized.

For specific questions about retention periods, please contact our support team.

7 Data Security Measures

dhi88 applies industry-leading technical and organizational measures to protect your personal information:

• SSL/TLS encryption: All data transmission between you and our servers is encrypted, so third parties cannot read it.
• Secure data storage: Stored information is held in encrypted databases with strictly limited access.
• Two-step verification: A two-layer security system to prevent unauthorized access to your account.
• Regular security audits: Periodic reviews to identify and address potential vulnerabilities.
• Access controls: Only authorized staff have access to the information they need.
• Transaction monitoring: Automated monitoring systems to detect suspicious activity.

Please keep in mind that no method of transmitting or storing data over the internet is 100% secure. We are committed to ensuring the highest level of protection, but absolute security cannot be guaranteed.

8 User Rights

You have the following rights over your personal information:

• Right to access: You have the right to request information about what data we hold about you.
• Right to rectification: The right to request correction or updating of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Right to restrict processing: The right to request restrictions on the processing of your information in certain cases.
• Right to data portability: The right to request your information in a structured, machine-readable format.
• Right to object: The right to object to the processing of your information for specific purposes.
• Right to withdraw consent: The right to withdraw previously given consent at any time.

To exercise any of the above rights, please contact our support team. We will process your request within a reasonable timeframe.

9 Your Responsibilities for Account Security

Alongside us, you also have certain responsibilities in keeping your account secure:

• Use a strong and unique password and change it regularly.
• Never share your login details (username and password) with anyone else.
• If you log in from a public or shared device, log out at the end of your session.
• Contact us immediately if you notice any suspicious activity or unauthorized access.
• Always keep your account information accurate and up to date.

dhi88 will not be liable for any loss resulting from your login details being disclosed to or used by a third party.

10 Protection of Minors' Information

The dhi88 platform is for those aged 21 and above only. We do not knowingly collect any personal information from minors.

If we become aware that we have inadvertently collected information from a minor, that information will be deleted immediately and the account will be closed.

If you believe a minor is using our platform, please notify our support team immediately.

11 Third-Party Websites & Links

Our platform may sometimes contain references to third-party websites. dhi88 has no control over the privacy policies or data processing practices of these external sites.

We encourage you to read the privacy policy of any third-party website before visiting it. dhi88 is not responsible for your interactions with those third-party sites.

12 Special Protection for Payment Information

Financial transaction information is highly sensitive to us. When transacting via bKash, Nagad, Rocket, Upay, or bank transfer, your financial information is protected by high-level encryption.

dhi88 never stores your full payment account details or PIN. Only the necessary reference information is kept for payment processing purposes.

The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳800. A record of each transaction is available in your account.

13 International Data Transfers

To provide our services, information may sometimes be processed on servers located in various countries. In such cases, we ensure that the information is subject to appropriate protection measures.

For international data transfers, industry-standard practices and appropriate contractual safeguards are followed.

14 Policy Changes & Updates

dhi88 reserves the right to periodically review and update this Privacy Policy as needed. We will notify you in advance of any significant changes.

The "Last updated" date at the top of the Policy indicates the most recent version. Continued use of the platform after changes to the Policy will be considered acceptance of the revised Policy.

We recommend that you review this Policy periodically so that you stay informed about the latest information.

15 Responsible Gaming & Data Protection

At dhi88, we take responsible gaming seriously. To that end, we may use information about your gaming behavior to identify potential risks and contact you if needed.

This information is not used for advertising purposes — it is used solely to ensure your protection.

To learn more about responsible gaming, visit our Responsible Gaming page.